Question:

What is the status of my active ILL request?

Our answer:

 

Whenever you place a request through ILL, it will go through many stages before it is ready to be picked up or delivered to you

To review the current status of your item simply log in to your ILLiad account, and click the “Details” icon next to an outstanding request

At the bottom of the each request page, you can see every update a request has gone through. It will look something like this:

 

To see what common request statuses mean, review the table below:

 

Status

Explanation

 Submitted By Customer

 This is when you initially submitted the request through ILLiad.

 Awaiting Request   Processing

 The request is currently awaiting processing by Resource Sharing staff prior to being sent to other libraries.

 Request in Processing

 The request is currently being reviewed by Resource Sharing staff.

 Request Sent

 The request has been sent to other libraries that hold the item in their collections.

 Awaiting Unfulfilled   Processing

 None of the libraries for the initial submission were able to provide the requested material. If there are more libraries available with   access to the material, the request can be resubmitted again for fulfillment.

 Awaiting Post Receipt   Processing

 Your requested item has arrived at FSU! Resource Sharing staff are processing the item to prepare it for checkout. If you’re registered for LEDS, it’s being routed to the LEDS staff for delivery.

 In Transit to Pickup   Location

 Once the item has been processed, Resource Sharing staff send it to the desired pickup library location.

 Awaiting Customer   Contact

 Your requested item has been processed, but the email notification has not been sent alerting you the item is available. This means that the item has arrived at the correct location for pickup but may not yet be available on the hold shelf.

 Customer Notified Via E-Mail

 The item is ready for you! This can either be for pickup at a physical library location or for delivery through LEDS.

 Delivered to Web

 The requested item was posted to your ILLiad account for article and chapter requests. From there, you can view and download the PDFs electronically. Remember, all links expire 30 days after you’ve been notified that the article or chapter is available in your account.

 Checked out to   Customer

 The item is checked out on your account! 

 Renewal Requested

 You requested a renewal for this item, which is currently awaiting processing by Resource Sharing staff. When you request a renewal, we have to wait to see if the lending library approves. If they do, we will manually change the due date. Otherwise, assume it should be returned by the original due date.

 Awaiting Renewal OK   Processing

 The lending library has approved the renewal. Resource Sharing staff will update the due date for the material, which can be viewed in your ILLiad account. You will receive an email notification once the update is complete.

 Awaiting Renewal   Denied Processing

 The lending library has denied the renewal. Please return the material by the original due date, and place a new request if you still need access once the original request is in the “Request Finished” status.

 Returned by Scholar  The item has been retrieved from the drop box and scanned in for transit to Resource Sharing and return to the lending library

 Item Checked In

 The item has been returned to FSU Resource Sharing and checked in by staff to prep the material for return to the lending library..

 Awaiting Return Label Printing

 The item needs a shipping label to be mailed back to the lending library.

 Request Finished

 The item has been returned, and the request is now closed.